PRIVACY POLICY

This Privacy Policy explains how Proudly Productive (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, request a custom product, contact us, or otherwise interact with our business.

We are an online business based in Western Australia, Australia, and we currently sell and ship our products within Australia only.

We respect your privacy and are committed to handling your personal information responsibly.

1. About Us

Business name: Proudly Productive Pty Ltd
ABN: 403 6739 4351
Location: Western Australia, Australia
Email: shop@proudlyproductive.com.au
Website: www.proudlyproductive.com.au

For privacy questions, requests or complaints, please contact us using the email address above.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

When you place an order

  • Your name

  • Email address

  • Delivery address

  • Billing details where required

  • Telephone number, where provided or required for delivery

  • Products purchased

  • Order number and order history

  • Payment and transaction information

  • Delivery and tracking information

When you contact us

We may collect your name, email address, telephone number and any other information you choose to provide in your message.

When you request a custom product

For custom 3D-printed or handmade products, you may provide:

  • 3D model files

  • Images or photographs

  • Artwork or designs

  • Logos

  • Text or personalisation

  • Measurements

  • Product specifications

  • Other information needed to manufacture your requested product

Please do not provide sensitive or unnecessary personal information when submitting a custom order.

Information collected automatically

When you visit our website, certain information may be collected automatically by Squarespace and other services used on our website. This may include information such as:

  • IP address

  • Browser and device information

  • Pages visited

  • Website usage information

  • Approximate location information derived from your IP address

  • Referral information

  • Cookies and similar technologies

3. How We Collect Your Information

We generally collect personal information directly from you when you:

  • Visit or use our website

  • Place an order

  • Make a payment

  • Contact us

  • Request a custom product

  • Subscribe to our mailing list

  • Submit a review or other customer content

  • Communicate with us through social media or other channels

We may also receive certain information from service providers involved in processing or delivering your order.

4. Why We Collect Your Information

We collect and use personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Arranging delivery

  • Sending order confirmations and updates

  • Responding to enquiries

  • Providing customer service

  • Processing refunds, returns and exchanges

  • Creating custom 3D-printed or handmade products

  • Managing customer accounts, where applicable

  • Maintaining business and transaction records

  • Improving our website and products

  • Preventing fraud, misuse or security issues

  • Sending marketing communications where permitted

  • Meeting tax, accounting and other legal obligations

  • Resolving disputes

  • Protecting our business and legal rights

We aim to collect only information that is reasonably necessary for these purposes.

5. Squarespace

Our online shop is operated using Squarespace.

Squarespace may process information relating to your use of our website, including information associated with orders, website activity, cookies and other technical information.

Squarespace may also use service providers and infrastructure located outside Australia. Information handled through Squarespace may therefore be stored or processed outside Australia.

Squarespace's own privacy practices are governed by its privacy policy and terms.

You can review Squarespace's current privacy information on its website.

6. PayPal Payments

We accept payments through PayPal.

When you choose PayPal at checkout, PayPal may collect and process information necessary to complete your payment and help prevent fraud. We may receive information from PayPal necessary to identify your transaction and fulfil your order.

We do not intentionally collect or store your full PayPal login credentials or complete payment-card details.

Your use of PayPal is also subject to PayPal's own privacy policy and terms.

7. Delivery Within Australia

We currently ship orders within Australia only.

To deliver your order, we may provide relevant information to Australia Post, courier companies, fulfilment providers or other delivery services.

This may include:

  • Your name

  • Delivery address

  • Telephone number, where required

  • Email address, where required

  • Order and tracking information

We provide delivery providers with information reasonably necessary to deliver your order.

8. Custom 3D Printing and Customer-Provided Files

If you provide us with a 3D model, photograph, artwork, logo, text, measurements or other material for a custom order, we use that information to discuss, manufacture and fulfil your order.

We will not intentionally use your customer-provided files or designs for unrelated commercial purposes without your permission, except where reasonably necessary to:

  • Fulfil your order

  • Provide customer support

  • Resolve a dispute

  • Comply with the law

  • Protect our business or legal rights

You are responsible for ensuring that you have permission to provide any designs, photographs, logos, artwork or other material that you ask us to reproduce or modify.

Unless separately agreed, providing a design to us does not transfer ownership of your intellectual property to us.

9. Cookies and Similar Technologies

Our Squarespace website may use cookies and similar technologies.

These technologies may be used to:

  • Keep the website functioning

  • Remember preferences

  • Maintain shopping-cart functionality

  • Understand how visitors use the website

  • Improve website performance

  • Analyse website traffic

  • Support marketing and advertising activities, where applicable

Some cookies may be provided by third-party services used by our website.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

10. Marketing Communications

If you subscribe to our mailing list, we may use your email address to send you information about:

  • New products

  • Restocks

  • Promotions

  • Discounts

  • Custom-product announcements

  • Other business updates

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, delivery updates or responses to your enquiries.

We will comply with applicable Australian laws governing electronic marketing communications.

11. Sharing Your Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Squarespace

  • PayPal

  • Australia Post and other delivery providers

  • Payment and fraud-prevention providers

  • Website and technology providers

  • Email and marketing providers

  • Website analytics providers

  • IT and security providers

  • Accountants, lawyers and other professional advisers

  • Government agencies or authorities where required or authorised by law

We only intend to disclose information that is reasonably necessary for the relevant purpose.

12. Overseas Processing and Storage

Although we only sell and ship products within Australia, some of the technology and service providers we use may store or process personal information outside Australia.

This may include providers such as Squarespace, PayPal and other technology, payment, hosting, analytics or email providers.

As a result, your personal information may be accessed, stored or processed overseas.

Where Australian privacy law applies to us and requires additional steps for overseas disclosure, we will take those steps.

13. How We Protect Your Information

We take reasonable steps appropriate to our business to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

We may use measures such as secure website connections, passwords, access controls and reputable third-party service providers.

However, no website, electronic storage system or internet transmission can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Providing customer support

  • Maintaining transaction records

  • Processing returns and refunds

  • Managing warranties or product issues

  • Meeting tax and accounting requirements

  • Resolving disputes

  • Preventing fraud

  • Complying with legal obligations

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, where appropriate.

15. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will consider reasonable requests and respond within a reasonable period.

Where applicable privacy laws permit us to refuse a request, we may do so and will explain the reason where we are legally permitted to provide an explanation.

16. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first:

Email: [Privacy Email Address]

Please provide as much relevant information as possible so that we can investigate your concern.

We will consider your complaint and attempt to resolve it within a reasonable period.

If the Privacy Act 1988 (Cth) applies to our business and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

More information about privacy complaints is available from the OAIC.

17. Australian Privacy Law

Depending on our business circumstances, our handling of personal information may be subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Australian privacy law does not automatically apply to every small business. However, certain businesses and activities are covered regardless of turnover, and a small business can also voluntarily opt in to coverage.

Where the Privacy Act applies to our business, we will handle personal information in accordance with the applicable Australian Privacy Principles.

Nothing in this Privacy Policy is intended to exclude or limit any rights you may have under applicable Australian law.

18. Western Australia

We are based in Western Australia.

The Privacy and Responsible Information Sharing Act 2024 (WA) primarily establishes privacy obligations for WA public-sector entities and certain related entities and service providers. Being located in Western Australia does not, by itself, mean that a private online retail business is subject to that Act.

Our privacy practices will comply with the laws that apply to our business.

19. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information in circumstances where they should not have done so, please contact us.

20. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment and social-media services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the relevant third party's privacy policy before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The current version will always be published on our website with the date it was last updated.

22. Contact Us

For questions, requests or complaints relating to privacy, please contact:

[Business Name]
ABN: [ABN]
Email: [Email Address]
Website: [Website Address]
Location: Western Australia, Australia

Last updated: 15 September 2026